Cancellation and Refund Policy

Thinktanker Technosoft Private Limited, a company incorporated under the laws of India, its registered office at “ SHOP NO. 508, AVADH PRIDE NIRANT CHAR RASTA, VASTRAL AHMEDABAD, Ahmedabad, Gujarat-382418, India” (“we”, “us” or “our”) is managing and operating the website ‘https://www.multistoresync.com/’ and the corresponding mobile and tablet applications thereof (collectively referred to as the “Platforms”) through which it inter alia provides an advanced, tech-based Multi Store Sync service, hereinafter referred to as “the Service”. The Service entails the synchronization of e-Commerce product data between two distinct online stores owned by the client, designated as the “source store” and the “destination store.” The Service includes the automated copying and updating of product information, encompassing product titles, descriptions, images, and related data, from the source store to the destination store.; while we appreciate your association with us, we do understand that there may be certain concerns related to cessation of your continuation with our association. To enable your smooth exit/ transition, we hereby lay down / share the “Cancellation and Refund Policy” for better understanding and acceptance by users; proceeding with the usage of the offerings by the company, shall deem fit that the user has accepted the “Terms and Conditions”, “Privacy Policy” and this Cancellation and Refund Policy. The User’s continued usage of the services shall be deemed as the acceptance of this Refund policy and the other policies as may be applicable. The details of the Cancellation and Refund Policy (including the terms for foreign remittances) are as below:

• Company is hereby authorized to collect the compensation, license fees or otherwise depending upon the offering of the company from time to time and the duration of the service availed. Such collection shall be in line with the commercial agreement clause which has been agreed between the company and the user. In case of any misleading, fraudulent activity or otherwise by the user, company reserves the right to cancel the further engagement with no refund applicable.
• Free-trial Period:: The platform offers a 14-day free trial for first-time users of the services. However, the users shall only have access to the basic package offered by the company offering 500 products sync during such free trial period. Please note that this option of free trial period will be applicable once per user only.
• Cancellation: : The association with the company shall be purely determined by the Terms of Association as may be mentioned amongst the parties in their commercial agreement. Hence the cancellation shall be purely in terms of the clauses mentioned in the end-to-end agreement between the parties. Meanwhile, both parties agree that the cancellation shall in no manner be prejudicial to the rights of the Platform, including but not limited to, the intermediaries and facilitators who enables the financial transactions between the parties like payment gateway service provider, 3rd party tools etc. Any dispute which may arise due to cancellation shall be internal between the parties and shall be handled in accordance to the applicable Laws of India from time to time.
• Terms related to transactions: : The user acknowledges that the payments made to the company are due to the satisfactory performance of the company’s products and services, and there is no dispute related to these payments. The company may utilize its own payment gateway or other payment mechanisms, through which the user or other parties utilizing the company’s offerings must make payments as per the terms of the respective payment gateway or interface.

By agreeing to remit payment through this payment interface, the user fully agrees to abide by the terms of usage of that specific payment gateway interface. They also irrevocably consent that, under no circumstances, will they dispute any actions or services of such intermediary payment service company. It is expressly understood that the intermediary functions solely as a service provider to facilitate the payment transaction as agreed upon between the parties. Consequently, the user commits to indemnify the payment gateway or payment interface provider entirely and refrain from initiating any claims or actions against such payment interface.

Furthermore, the user agrees to bear all additional amounts payable to the payment service provider, including but not limited to convenience fees, transaction fees, service charges, etc. This understanding pertains to domestic transactions, ensuring that the payment process and associated terms are applicable within the country.

• Refund Policy: : Company will raise invoice for the above which shall be inclusive of applicable Taxes, if any. Company has a clear policy of “NO REFUND”, once the payment has been made. In exceptional cases, and at company’s sole discretion, company may agree to refund a part of the amount received, however the same shall only be considered under force majeure event and/or as and when company may deem fit at their sole discretion. User clearly understands that the payment made to the company is purely in the basis of satisfactory offerings delivered by the company and under no circumstances shall user demand any refund and/or claim back from the company and /or from the payment gateway / interface which is used by the company to collect the payment. The payment once made, shall in no manner be refunded under any circumstances.
• Refunds in case of Google Merchant Center Account Suspension:
• Merchants bear the responsibility of verifying and claiming their websites, rectifying errors or warnings, and adhering to Google’s policies. Merchants are also expected to monitor their Google Merchant Center account status and promptly contact us if any issues arise. In case of account suspension.
• Our app continues its primary function of fetching and submitting feed even during an account suspension. Apart from Google, feed submissions to other platforms like Facebook, Microsoft, or Pinterest could be active. Moreover, it may be possible that the account could be suspended only for a specific program while products are approved for other programs. This incurs the app to keep operating even during account suspensions. So though your account is suspended, our app is working in the background for you. Such cases are ineligible for a refund.
• Additional Terms: :You (User) agree to pay the invoice amount to the company pursuant to the Payments Terms. In rarest of the rare case, if the company at its sole and exclusive discretion decides to refund any amount due to force majeure, there shall be a cancellation fees levied upon each cancellation / refund request and the refund amount shall be subject to such cancellation fees. Such cancellation fees shall be at least half of the fees paid by the customer to the company till date.

Refund Request’s Inspection:

• The cancellation / refund request once received, Company reserves the right to inspect the cancellation/refund request and the authenticity/acceptability of the reasons thereof.
• If your cancelation request is approved by Company, Company will initiate a refund to your account details as may be provided (or original method of payment).
• Company shall take a minimum time of 30 working days to process the same internally.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Grievance Redressal for Refund:

If you have any concerns / questions related to refund/ return, feel free to write to us:

Email id here: support@multistoresync.com

Postal Address: SHOP NO. 508, AVADH PRIDE NIRANT CHAR RASTA, VASTRAL, Ahmedabad, Gujarat-382418, India

• Under any case, the maximum aggregate refund liability and the associated costs thereof upon Company shall not exceed INR 10,000.

Taxes:

• You understand and acknowledge that appropriate governmental agencies, departments or authorities (the “Tax Authority “) where our office or residence is located may require Taxes to be collected from users and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the offering fees set by Company. It may be noted that the tax amount as may be collected from users, shall not be refunded under any circumstances as they are either paid or subject to be paid to appropriate tax authority. You understand that the tax amount is not under ownership of Company and hence are not subject to refund.

Jurisdiction::

• For any dispute or claim, courts at Ahmedabad, Gujarat, India shall have the sole and exclusive jurisdiction. Any user who is transacting with the company in any manner, irrevocably provides its consent to this Ahmedabad Jurisdiction without any further ambiguity or conflict in applicability towards any other jurisdiction.